Legal

Accessibility statement.

Everyone should be able to find an event, buy a ticket and get through the door. Here’s what we do to make that possible, what isn’t perfect yet, and how to tell us when something gets in your way.

Last updated

What you can do

  • Seats from a list

    Every seat map has a list alternative, section, row, seat, price and step-free access, plus “Best available”.

  • Keyboard friendly

    Arrow keys move around the seat map; Enter or Space selects. Focus is always visible.

  • Screen readers

    Pages use proper headings, labels and landmarks. Seats announce their section, row, price and status.

  • Not just colour

    Taken and selected seats differ in shape and pattern too, and text meets AA contrast.

  • Zoom and reflow

    Pages work zoomed to 200% and on narrow screens without sideways scrolling.

  • Reduced motion

    Animations and carousels calm down when your device asks for reduced motion.

Our commitment

Eventixo is committed to making this website accessible. The event pages, ticket buying, the waiting room, your account and your ticket pages aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, in line with the European Accessibility Act and the harmonised standard EN 301 549.

Compliance status

We believe the website is partially conformant with WCAG 2.1 AA: most of it conforms, with the exceptions listed below. This statement is based on our own review of the website. An independent audit is planned before launch.

Known limitations

  • Seat maps are visual by nature and can be hard to use with a screen reader or a magnifier. Every seat map has a “Choose from a list” alternative with the same seats, prices and step-free information, and “Best available” can pick seats for you.
  • Event images and posters are supplied by organisers. Some may have short or generic text descriptions; all the important information (date, venue, prices) is always in the page text too.
  • The ticket PDF isn’t yet a tagged PDF, so screen readers may read it poorly. Your ticket page, linked from your email and in your account, has the same information and works with screen readers.
  • The bot check shown at checkout comes from Cloudflare Turnstile. It usually runs invisibly, but if it stops you, write to us and we’ll help you buy your tickets.
  • The waiting room has a time limit of 10 minutes once it’s your turn to choose tickets. If you need more time because of a disability, contact us before the on-sale and we’ll help.

Access at the event itself

Step-free access, wheelchair spaces, companion tickets and other arrangements at the venue are handled by each event’s organiser. Look for access information on the event page, or contact the organiser, their details are on the event page and on your order.

Tell us about a barrier

If something on this website stops you or makes it hard to find events, buy tickets or use them, please write to [email protected] or use our contact form. Tell us:

  • the page (its address, or the event name);
  • what you were trying to do and what happened;
  • the device, browser and any assistive technology you use, if you’re happy to share it;
  • how we can reach you.

We reply within five working days, and we can help you complete your purchase in the meantime.

Enforcement

If you’re not happy with our reply, you can complain to the national authority that enforces accessibility law in your country. In Malta, contact the Commission for the Rights of Persons with Disability (CRPD).

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